FAQs

Frequently Asked Questions

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How to Place Order?

Select your desired products, add them to the cart, and proceed to checkout. Simply provide your shipping details and complete the payment.

No, you can checkout as a guest, but creating an account lets you track orders and save your preferences.

Yes, orders can be canceled if they haven’t been shipped yet. Contact us as soon as possible to cancel.

Same-day delivery is available for Dubai, Abu Dhabi, and Sharjah if you place your order before 12 PM.

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation.

Secure & Flexible

Payment Methods

We accept all major credit/debit cards, cash on delivery (COD), Apple Pay, Google Pay, and online bank transfers.
Yes, COD is available in all major UAE cities. For remote areas, prepaid payment options are recommended for faster delivery.
Yes, we accept international Visa and MasterCard payments.

If your payment fails, please try again or contact your bank. Alternatively, you can choose COD for a hassle-free checkout.

Unfortunately, payment methods cannot be changed once an order is confirmed. You can cancel and re-order using your preferred method.

Hassle-Free Returns

Refunds & Returns

Due to hygiene standards, opened or used sanitary products cannot be returned. Unopened products can be returned within 7 days.
You can request a refund by contacting our support team. We’ll initiate the refund once the product is verified.
Refunds are processed within 3–5 business days after the returned product is received and inspected.
If the return is due to our error (damaged or wrong product), we cover the return shipping. Otherwise, the cost is borne by the customer.
Contact our support team immediately, and we will ship the missing products at no additional cost.
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